Unable to Open Workspace

Symptoms:

• When trying to access Hyperion Workspace using the following URL:
• http://<servername>:19000/workspace/index.jsp

The following error occurs:

• Internet Explorer cannot display the webpage

Most likely causes:

• You are not connected to the Internet.
• The website is encountering problems.
• There might be a typing error in the address.

Cause:

• The Apache server was not running.

Solution:

• Steps to check if the Apache service is running:
• Start the windows services and see if the Hyperion apache service is running
• If it is running then check that it is listening on port 19000 by doing the following

        On windows Platform:

• Start a command prompt window
• telnet ApacheServerName 19000 press enter and see if it is listening on that port
• If not listening then try stopping the service and reconfigure the workspace webserver