Monday, 10 February 2014

Error "EPMCSS-00301: Failed To Authenticate User. Invalid credentials"

SYMPTOMS

When attempting to login to EPM Workspace, the following error message is displayed:

EPMCSS-00301: Failed to authenticate user. Invalid credentials.
Enter valid credentials
URI: http://servername:19000/workspace/logon
Code: 1000
Description: An error occurred processing the result from the server.

CAUSE

This issue is caused by a software defect and it has been logged as bug 13365256.

SOLUTION

Workaround:

  • Log into Shared Services.
  • Select Administration > Configure User Directory
  • Select LDAP provider,click on EDIT
  • Select Show advanced option
  • Go to connection pooling section
  • Increase the parameter as follows:
      • Max connections:default
      • Timeout:default
      • Evict Interval:2
      • Allowed Idle Connection time:1
  • Set idle timeout to 1 and eviction time to 2 minutes.
  • Make sure that "Grow Connections" is selected.
  • Restart all the services.

Reference:
Error "EPMCSS-00301: Failed To Authenticate User. Invalid credentials" Intermittently When MSAD User Logs Into Workspace. (Doc ID 1389871.1)

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