Planning Application Crashed

Issue

Planning Application Crashed

Client's Analysis

1. Two users open the same data form and also "Suppress Missing Blocks" option checked in that data form.
2. The largest data form took too much time to open.  

Oracle's Analysis

1. "Suppress Missing Blocks" option could reduce only the form size of IE client, but could not reduce the memory usage in planning memory.
2. Products such as Hyperion Financial Reporting are recommended to open large data form for reviewing purpose.

Root Cause

The default JVM heap size 512 MB is small for some large data forms and multiple concurrent users.

Solution

Increase the JVM heap size from 512 MB to 1024 MB

Steps,

• Go to Start->Run, type Regedit, hit Enter
• Go to HKEY_LOCAL_MACHINE --> Software --> Hyperion Solutions--> Hyperion Planning --> Hys9Planning
• Change -Xmx value to 1024m (-Xmx1024m)